Customer satisfaction is our priority and we will refund a product or order if you’re not completely satisfied with it and subject to our Refunds and Returns Policy as detailed below.
You may choose to return a Product for any reason provided that:
You notify us by sending an email of your desire to return the Product within 14 days of receipt and the Product is in resalable condition - it needs to still be in its original unopened packaging unmarked and returned to us in the outer packaging that it was dispatched to you in.
To return a product please contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery we may be able to accept the goods back but not at the full credit value.
Once the Products are back at our warehouse and we have had an opportunity to inspect them to check that they are in resalable conditions we will then process the refund if you paid for the goods using PayPal or a debit or credit card or a credit note if you have a credit account with us.
The refund or credit will be in respect of the price of the Product - this will be as soon as possible and in any case within 14 days of us receiving the Product in our warehouse.
Please note that we are unable to refund the original delivery charge of the returned product.
For further information about our returns policy, please call our sales team on 0121 772 6020
Our phone lines are open Monday to Thursday 9am–5pm and Friday, 9am – 4.30pm